Clear answers about ClassWaze.

ClassWaze is a SaaS platform built for education and training centres. It brings centre management, public website capabilities, users, courses, batches, attendance, fees, assessments, documents, communication, reporting and verification workflows into one connected environment.

ClassWaze is designed for structured education and training businesses, including computer training centres, vocational institutes, spoken-English centres, coaching and tuition centres, beauty and wellness academies, skill-development centres, tailoring and fashion institutes, and similar training organisations.

ClassWaze supports a franchise-oriented operating model together with the SaaS platform. The franchise process, centre onboarding, software capabilities and commercial terms are presented through the applicable ClassWaze workflows and agreements.

Yes. The platform is designed to work for a single centre and can also support multi-branch operations when the applicable plan and feature access include multi-branch management.

A workspace can include users, admissions, courses, subjects, batches, attendance, timetable, assessments, fees, certificates, marksheets, documents, communication, reports, website controls and other features according to the plan and enabled capabilities.

Yes. ClassWaze has a public-facing website layer and protected workspace panels. Public pages present the centre and its services, while operational data is managed through authenticated workspace areas.

Yes. The platform follows plan-based feature access and usage quotas. The exact capabilities, limits and commercial terms shown for an account or plan control what is available.

Yes. The platform is designed as a multi-tenant SaaS system in which separate centre workspaces operate within the same application architecture while their operational records remain scoped to the relevant tenant.

Yes. White-label capabilities support centre branding, website identity, theme controls and branded learner-facing experiences where the applicable plan includes those features.

Yes. Custom-domain mapping is supported. Domain ownership, DNS configuration and renewal remain the customer's responsibility, while ClassWaze provides the corresponding platform-side configuration and readiness workflows.

Yes. Website Studio supports branded website pages, homepage section controls and SEO metadata, with custom pages available where enabled.

Yes. Custom website pages can be created and published from the website management workflow when the feature is available in the account's plan.

Yes. The architecture is designed for multiple centre workspaces while keeping tenant-specific branding, domains, permissions and records separated by workspace.

Plan features can cover both website and centre-management capabilities. The exact feature list and usage quotas are determined by the current plan configuration.

The platform is centrally maintained. Updates to the shared application can therefore be managed centrally rather than requiring every customer to install a separate codebase.

Depending on the enabled features, a centre can manage branded website sections, courses, custom pages, SEO metadata, homepage content, themes, contact information and other website settings provided by the platform.

Yes. Branding controls support centre-specific identity elements such as logo, colours and other presentation settings available through the workspace.

Yes. Website Studio is designed so tenant content and configuration can be managed without changing the shared application code.

The platform includes domain and SSL management capabilities, and the feature registry includes Hostinger-oriented domain verification, parking and SSL automation. DNS instructions and domain ownership remain the customer's responsibility.

The white-label website architecture supports custom-domain mapping, so an enabled custom domain can be used for the centre's public site instead of relying on a tenant path on the platform domain.

The domain must be correctly connected through the supported domain workflow. If a custom host is not recognised as a mapped tenant domain, the platform does not intentionally expose the platform homepage on that unrelated host.

Yes, where Custom Website Pages are enabled. Pages can be created and published as part of the website-management workflow.

No. White-label website and branding operate on the shared ClassWaze SaaS foundation. The centre receives its own branded experience without requiring a separate application codebase.

Use the public Plans page or the plan-selection step in the franchise/application workflow. The live database configuration is the source of the currently published plan list, pricing and feature visibility.

No. Pricing, billing duration, features, quotas and commercial terms are controlled by the applicable plan and current commercial information presented to the customer.

Features are assigned at plan level. A centre receives the capabilities included in its selected plan, together with the applicable usage quotas and limits.

Yes. The platform includes plan-based annual, monthly and concurrent usage limits where applicable. The exact quota depends on the configured plan and feature.

Yes. The platform includes subscription and renewal workflows for plan changes where the account is eligible and the applicable commercial terms allow the change.

Downgrades may be available under the applicable subscription rules. Any change is governed by the current plan terms, feature requirements and billing conditions.

No. Cancelling a future renewal generally prevents the next charge; it does not automatically refund a period that has already been paid for.

Generally, once the contracted service has been activated or taken live, the subscription or setup payment is non-refundable because provisioning and service delivery have commenced. The applicable refund policy, invoice or commercial agreement controls the transaction.

Certificate issuance can be configured as a separate service charge. The application workflow reads the certificate issue amount associated with the selected plan, so the applicable fee is plan-specific rather than a universal fixed amount.

Start from the public Franchise or Apply for Franchise workflow, choose the applicable plan and submit the requested centre, applicant and KYC information.

The application collects centre details, applicant and owner information, selected plan details and required KYC or centre documents. The exact fields shown in the live application form are authoritative.

Yes. The current franchise application workflow includes KYC and centre-document submission, and incomplete required documents can prevent the application from being submitted for review.

No. Submission creates an application for review. Activation, tenant creation and commercial onboarding follow the platform's verification and approval workflow.

The application is received with the selected plan and submitted documents for review. The ClassWaze team may verify the information, request corrections or additional documents, and then proceed according to the applicable onboarding process.

The franchisee remains responsible for local centre operations, learner commitments, staff actions and locally applicable compliance. ClassWaze provides the software and partner-oriented platform support described in the applicable terms.

The current documented operating model is subscription-based and does not use a percentage cut from tuition, admission or examination collections as the ongoing platform model. Specific commercial agreements remain controlling.

Yes. The application workflow loads the currently active public plans and lets the applicant select one for review.

Yes. The application includes training-centre category selection, with the current available categories and input rules determined by the live application form.

The platform supports centre administrators, staff accounts, users or students, parents and other role-specific access patterns according to the enabled workspace features.

Yes. Staff management and permission controls allow access to be assigned according to the roles and permissions enabled for the workspace.

Yes. Staff Attendance is a separate capability from learner attendance and can be managed through the relevant staff workflow when enabled.

Yes. Permission and feature controls can restrict access to modules and operational pages based on role and plan access.

Yes. Multi-Branch Management is an available feature for plans that include it, with branch-scoped operations.

Student 360, re-admission and lifecycle tools are designed to maintain a continuous student record and avoid unnecessary duplicate profiles where the applicable workflow is used.

The authentication layer includes security lock and throttling controls. Accounts may be temporarily locked after repeated failed attempts, with recovery handled through the applicable login or administrator workflow.

Yes. Security Audit and operational security controls are part of the platform feature catalogue, alongside authentication, rate-limiting and protected administrative workflows.

Yes. Inquiry Management and Admission Follow-ups support prospect records, assignments and follow-up tracking before a student is fully admitted.

Yes. Online Admissions can be enabled to create and process admission requests through the academy workspace.

Yes. Admission Receipts provide branded A4 receipt generation where the feature is enabled.

Yes. Student Re-admissions is designed to re-admit an existing student into another course or session without unnecessarily duplicating the student profile.

Student 360 is the complete student history and timeline view, including relevant notes, transfers and lifecycle information available to the workspace.

Yes. Duplicate Student Tools are available to detect and safely merge duplicate student profiles where enabled.

Yes. Student Documents provides a workspace for storing and managing student documents, subject to the configured permissions and security controls.

Yes. Document Expiry & Verification can track expiry and verification status for applicable records.

Yes. Alumni Management is intended for completed-student records and follow-up. Related features can track alumni career history and placement outcomes without treating every current student as an alumni record.

Yes. Course Management supports creating and publishing courses on the tenant website when enabled.

Yes. Course Subjects & Structure supports subject or module structure, including theory, practical, internal and passing components where configured.

Yes. Batch Management supports creating batches and enrolling students by batch.

Yes. Academic Sessions supports management of academic years and their lifecycle.

Yes. Timetable & Scheduling supports classes, rooms, faculty and schedules where enabled.

Yes. Academic Calendar can cover classes, exams, holidays and academic events.

Yes. Digital Product Links, Digital Product Folders and Digital Product Videos support organised learning-resource content, using the platform's current terminology for digital products.

Yes. Assignments support submissions and evaluation, while Assignment Rubrics provide reusable evaluation structures where enabled.

Yes. ClassWaze Academy provides free learning resources for students, including playlists, video lessons and study materials uploaded through the platform's academy workflow.

Yes. Attendance supports daily attendance tracking for students.

Yes. QR Attendance can scan a student ID QR and mark attendance through a lightweight request when enabled.

Yes. Attendance Workflows include advanced attendance controls and shortage-alert capabilities where enabled.

Yes. Attendance Correction is part of the controlled attendance workflow where enabled and permitted.

Yes. Staff Attendance is a separate feature from student attendance and can track staff attendance and work time.

Yes. Attendance Reports can be used to review attendance trends, shortages and operational attendance information according to the configured reporting capabilities.

Yes. Attendance, Timetable & Scheduling and Academic Calendar are designed as connected academic workflows, while the exact behaviour depends on the enabled configuration.

Test Manager is the workspace for managing tests and assessment runs. A master test can contain reusable questions and settings, while each assignment can carry its own date, time and centre details.

No. Final Examination is a separate formal examination workflow. Test Manager handles general tests and assessments, while Final Examination handles formal academic examinations and their document-producing workflow.

Question Library is a reusable repository of master questions. Questions can be searched by attributes such as topic, chapter, subject, type, language or difficulty and reused in assessment workflows.

Reusable library questions can be used across applicable tests. The actual paper or test assignment uses its own working set, while the library stores reusable master content according to the supported workflow.

Yes. Test assignments can be created for the intended student or batch context, with the assignment carrying its own schedule and centre details.

Yes. The Final Examination workflow includes a final question library and supports building formal papers from reusable master questions and controlled paper snapshots.

Yes. The Test Manager and question workflow include an Import Questions action where the current account permissions and exam status allow it.

Yes. AI-assisted question generation is integrated into the assessment workflow where the AI assessment feature is enabled.

Yes. Result Approval & Lock provides an approval and locking stage before official result publication where enabled.

Yes. Exam Seating supports halls, capacity, seating and invigilator workflow where enabled.

Yes. Admit Cards can be generated for supported tests and final examinations. The workflow includes examination centre and scheduled examination information, subject to the exam configuration.

Yes. The Advanced Examination workflow is designed for universal online/offline examination management, with Online Examinations available for question-based online tests where enabled.

Yes. Marksheets supports A4 marksheet generation and versioned results where enabled.

Yes. Certificate workflows can provide certificate generation and certificate access records where enabled. The issuing centre or authorised organisation remains responsible for deciding whether a certificate should be issued and what it represents.

Yes. QR Verification provides permanent verification tokens for supported issued documents.

Yes. Public verification workflows are available for supported ClassWaze-issued records, including certificate and related document verification routes.

Yes. Student Verification is available for supported student records and is scoped according to the applicable tenant and verification rules.

Yes. Centre Verification can confirm whether a centre code matches an available ClassWaze tenant registry entry.

Yes. Staff Experience Certificates can be issued with QR verification when the feature is enabled.

No. ClassWaze provides software and verification workflows. The issuing centre or authorised organisation remains responsible for issuance decisions, accuracy, qualification representation and compliance with applicable requirements.

Not necessarily. The current application workflow reads the certificate issue amount associated with the selected plan, so the applicable charge can differ by plan or service configuration.

Yes. Fee Ledger supports tenant-scoped fee records and receipts.

Yes. Fee Heads & Fee Structures support structured billing components and fee configuration.

Yes. Fee Payment Allocation is designed to allocate received payments against applicable outstanding dues.

Yes. Payment Links support social-ready shareable payment links where enabled.

Yes. Student Payments and Payment Gateway features can connect supported payment gateways for online fee or course payments when enabled.

The feature catalogue includes tenant Razorpay connectivity for student/course payments. Availability depends on the applicable account and gateway configuration.

Yes. Fee Refund & Reversal Workflows provide controlled workflows for permitted refunds and reversals.

Yes. Fee Schedules can define structured payment schedules and milestones where enabled.

Yes. Finance Management can track other revenue, operating expenses and centre-level profit/loss where enabled.

Yes. Finance Reports can provide branch-wise and consolidated financial reporting based on the enabled finance features.

Yes. The platform's subscription commercial flow and the tenant's own student-payment collection are treated as separate payment contexts.

Yes. Wallet & Usage Billing provides tenant wallet, ledger and usage-based charge workflows where enabled.

ClassWaze AI is integrated into the assessment workflow to help create, refine and evaluate assessment content rather than operating as a disconnected tool.

The intended workflow keeps human review in the process. AI-generated content is reviewed and refined before it is used in the relevant assessment workflow.

Yes. The current workflow checks reusable master questions first and uses AI for the unmatched requirement, reducing unnecessary regeneration of content that already exists in the library.

The current AI workflow supports multiple assessment formats, including multiple-correct, true/false and fill-in-the-blank style questions, along with the other supported question formats configured by the assessment workflow.

Yes. AI-assisted assignment evaluation can provide suggested marks, rubric breakdowns, strengths, improvement points and feedback for review before official action where enabled.

AI-assisted content can move into the relevant assessment workflow after review. The exact destination depends on the assessment type, exam status and feature access.

The public platform describes AI capabilities rather than committing the product to one permanent provider or model. The underlying provider can change as the platform evolves.

No. AI-generated content should be reviewed for correctness, syllabus alignment, language quality, difficulty and suitability before official use.

Yes. Tenant SMTP, fee email automation, email template customization and communication workflows are available where enabled.

Yes. Fee Email Automation supports automated fee receipt emails where enabled and configured.

Yes. Email Template Customization supports tenant-level branded email templates where enabled.

Yes. The feature catalogue includes WhatsApp API and WhatsApp Automation capabilities for supported accounts and connected WhatsApp Business providers.

Yes. WhatsApp Automation is designed to send branded WhatsApp notifications through the connected WhatsApp Business provider when the feature and provider connection are active.

No. WhatsApp Support can provide a direct support shortcut, while WhatsApp Automation is an operational messaging capability connected to a WhatsApp Business provider.

Yes. Communication Timeline can provide a unified communication history, while the Communication Center and Notifications Center provide broader communication and notification workflows where enabled.

Yes. Notification Preferences allow supported users or administrators to manage notification delivery preferences where enabled.

The Student Portal provides a learner-facing area for permitted information, academic activities, documents, notifications and other features enabled for the centre.

Parent Portal is designed to provide child-related attendance, performance, examinations, fees and documents, subject to the centre's configuration and permissions.

Certificate Portal and Student Documents can provide online access to supported records where enabled.

Yes. The feature catalogue includes a branded WhatsApp Support shortcut from the student portal where enabled.

ClassWaze Academy is a free learning-resource area for students containing platform-managed playlists, video lessons and study materials.

ClassWaze Academy resources are managed through the platform's administrative resource workflow. Students consume the published resources in the learner-facing area.

The current product feature is described as a free ClassWaze Academy learning-resource area. Its purpose is to provide platform-managed learning resources rather than operate as a generic marketplace.

Yes. Dashboard Announcements support scheduled banners and announcements for administrators, students and parents where enabled.

Yes. Scholarship Management supports scholarship programs, applications, ranking and awards, with Scholarship Workflow supporting review and award lifecycle controls where enabled.

Yes. The scholarship workflow is intended to manage review and award stages instead of treating scholarship data as a simple static list.

Yes. Assignment Rubrics provide reusable grading structures, while Assignments handle submissions and evaluation.

Yes. The platform includes action-oriented workflows such as admission follow-ups, notifications, support tickets, student documents, scholarship workflows and other operational tools depending on plan access.

Yes. Staff Leave Management and Staff Leave Balances support leave requests, approvals, balances and annual allocations where enabled.

Yes. Staff Payroll and Payroll & Payslips support salary processing, deductions, bonuses and professional payslip generation where enabled.

Yes. Asset & Lab Management supports equipment and room-asset tracking, while Asset Assignment records responsibility and assignment details.

Yes. Asset QR Tracking can track assets using QR codes where enabled.

Yes. Asset Maintenance supports repair, maintenance and service-cost records.

Yes. Vendor Management and Vendor Transactions support vendor records, invoices and payments where enabled.

Yes. Workspace Health can surface configuration health and missing setup items, while Action Center can surface tasks and alerts that need attention.

Yes. Automation Execution Logs are available for reviewing automation runs and failures where enabled.

The platform uses authenticated access controls, role and permission checks, login throttling, security lock mechanisms and operational security controls appropriate to the application workflows.

Security controls can temporarily lock accounts or identifiers after repeated failed attempts. Recovery is handled through the relevant login, reset or administrator workflow.

Yes. Tenant-aware routing and tenant-scoped records are used so that one centre's operational data is not intentionally mixed with another centre's workspace records.

The customer or domain holder remains responsible for domain ownership, renewal, DNS instructions and the accuracy of information published under the domain.

No internet service can guarantee absolute security. ClassWaze uses technical and organisational safeguards appropriate to the service, while customers also have responsibilities for credentials, devices, access and lawful use.

Depending on the feature, processing can include account information, authentication events, IP or device information, support records, technical diagnostics and other data necessary for service delivery, security and lawful operation.

Yes. Data Export can provide permitted workspace data for operational use and reporting where the feature is enabled. The exact export scope depends on permissions and applicable controls.

Yes. Depending on the feature, the service may use hosting, cloud, email, messaging, payment, domain, analytics, security or AI/infrastructure providers. Their processing is subject to their own terms and applicable safeguards.

Use the Contact page, the support workflow available in the workspace, or the configured WhatsApp support channel. Include your account, domain, order or transaction reference whenever relevant.

Yes. Support Tickets allow a workspace to raise and track support requests where the feature is enabled.

Yes. Training & Help Center capabilities can provide guided training, documentation and help resources inside the workspace where enabled.

Yes. The platform terms allow restriction or suspension where required for security, non-payment, legal compliance, serious misuse, fraud, resource abuse or other material breaches, subject to the applicable terms and law.

Customers remain responsible for domain ownership, renewal, permissions and the accuracy and legality of information published under their domain. Intellectual-property and licensing rights remain subject to the applicable legal and commercial terms.

The public website provides dedicated Privacy Policy, Terms & Conditions and Refund Policy pages. Those documents govern data handling, service use, subscriptions, domain responsibilities, document workflows and refund conditions.

The shared SaaS application is centrally maintained, so product improvements can be deployed centrally. Individual website content, branding and configuration remain tenant-specific.

Provide the affected page or module, approximate time, account or tenant reference where appropriate, a clear description of the expected and actual behaviour, and any relevant screenshot or error message. This helps the support team reproduce the issue faster.